Telecoms Field Service Engineer

About the Role

Our client is actively seeking a dedicated Telecoms Field Service Engineer to join their team, covering the Newcastle upon Tyne area. This hands-on role is crucial for the installation, maintenance, and repair of telecommunications equipment and infrastructure at customer sites. You will be the frontline representative of our client, ensuring seamless service delivery and high customer satisfaction through expert technical support and problem resolution. The position requires a proactive individual who enjoys working independently and solving technical challenges in diverse field environments.

Key Responsibilities

• Install, commission, and maintain a range of telecommunications hardware and software, including routers, switches, and base stations.
• Perform routine maintenance and diagnostic checks to ensure optimal network performance and identify potential issues.
• Respond promptly to service calls and emergency repairs, diagnosing and resolving technical faults efficiently.
• Provide on-site technical support and training to clients, ensuring they understand the functionality of installed systems.
• Maintain accurate records of service activities, parts usage, and site visit reports using company-provided systems.

Requirements

• Proven experience in a field service or technical support role within the telecoms industry.
• Strong understanding of telecommunications principles, including mobile networks (2G/3G/4G/5G), fibre optics, and related technologies.
• Proficiency in using diagnostic tools and test equipment for network troubleshooting.
• Excellent customer service skills and the ability to communicate technical information clearly.
• A valid UK driving license and a willingness to travel regularly within the designated service area.

Benefits

• Competitive starting salary with opportunities for overtime.
• Company vehicle provided for business use.
• Structured training programs and ongoing professional development.
• Workwear and all necessary tools provided.
• A supportive team environment focused on service excellence in the telecoms sector.