Telecoms Field Service Engineer

About the Role

Our client is seeking a hands-on and reliable Telecoms Field Service Engineer to join their team, operating primarily in and around the Southampton area. This role involves travelling to customer sites to install, maintain, and repair telecommunications equipment and systems. You will be the face of our client on-site, ensuring that customer infrastructure is operating at optimal levels and providing excellent service. This is an excellent opportunity for a technically adept individual who enjoys working independently and travelling to provide essential on-site support within the telecommunications industry, contributing to high customer satisfaction rates.

Key Responsibilities

• Install, configure, and commission telecommunications hardware and software at customer premises.
• Perform routine maintenance, inspections, and preventative servicing of network equipment.
• Diagnose and resolve technical faults and hardware failures promptly and efficiently.
• Provide on-site technical assistance and support to customers, explaining technical issues clearly.
• Complete service reports accurately and submit them in a timely manner.
• Adhere to all safety regulations and company policies while on customer sites.

Requirements

• Proven experience as a Field Service Engineer or in a similar technical role within the telecoms sector.
• Strong understanding of telecommunications systems, including fibre optics, DSL, and wireless technologies.
• Proficiency in using diagnostic tools and test equipment.
• Excellent troubleshooting skills and the ability to work independently under pressure.
• A valid UK driving licence is essential for site travel.
• Strong interpersonal and customer-facing communication skills.

Benefits

• Competitive salary with potential for overtime pay.
• Company vehicle provided for business use.
• Comprehensive training on new equipment and technologies.
• Health and wellness programs available.
• Opportunities to progress within the field service team.