Telecoms Field Service Technician

About the Role

Our client is looking for a dedicated and skilled Telecoms Field Service Technician to join their expanding team in Birmingham . This role is crucial for ensuring the optimal installation, maintenance, and repair of telecommunications equipment at customer sites across the region. You will be the face of the company on the ground, providing exceptional service and technical support. The successful candidate will be proactive, possess excellent diagnostic skills, and be committed to upholding high standards of workmanship and customer satisfaction, contributing directly to the reliability of essential communication services.

Key Responsibilities

• Install, configure, and test telecommunications equipment, including routers, modems, and VoIP systems at client locations.
• Perform routine maintenance and diagnostics on network infrastructure to prevent potential issues.
• Respond promptly to service calls, troubleshoot and resolve technical problems efficiently and effectively.
• Ensure all work is completed according to company standards and safety regulations.
• Maintain accurate records of all service calls, equipment installations, and repair activities within the Birmingham area.
• Provide basic technical support and guidance to customers on equipment usage and troubleshooting.

Requirements

• Proven experience as a Field Service Technician or in a similar technical role within the telecommunications industry.
• Strong understanding of telecommunications hardware, software, and networking principles.
• Proficiency in diagnosing and repairing faults in various communication systems.
• Excellent customer service and communication skills, with the ability to explain technical issues clearly.
• Valid UK driving license and a willingness to travel extensively within the Birmingham region.
• Ability to work independently and manage time effectively to meet service level agreements.

Benefits

• Competitive salary with opportunities for overtime pay.
• Company vehicle and fuel card provided for business travel.
• Comprehensive training programs and opportunities for career advancement.
• Health and safety focused work environment.
• Pension scheme contribution and paid annual leave.