Telecoms Field Service Technician

About the Role

Our client is seeking a dedicated Telecoms Field Service Technician to join their team based in Coventry . In this hybrid role, you will be responsible for the installation, maintenance, and repair of telecommunications equipment and systems for a diverse client base. This position requires a blend of hands-on technical expertise and customer-facing skills, as you will be the primary point of contact for clients requiring on-site support. You will work closely with the central support team to ensure seamless service delivery and customer satisfaction, contributing to the company's reputation for excellence in the West Midlands region.

Key Responsibilities

• Install, configure, and commission new telecommunications equipment at customer premises.
• Perform routine maintenance and diagnostic tests on existing network infrastructure.
• Troubleshoot and resolve technical issues related to voice, data, and mobile communication systems.
• Respond promptly to customer service requests and provide effective on-site support.
• Document all service activities, including repairs, installations, and client interactions.
• Adhere to all company safety protocols and procedures while on client sites.

Requirements

• Proven experience as a Field Service Technician or in a similar hands-on technical role.
• Solid understanding of telecoms infrastructure , including cabling, fiber optics, and networking basics.
• Proficiency in using diagnostic tools and test equipment.
• Excellent customer service and communication skills, with a professional demeanor.
• Ability to work independently, manage time effectively, and travel within the assigned territory.
• Full UK driving license and a clean driving record are essential.

Benefits

• Competitive annual salary with potential for overtime pay.
• Company vehicle provided for business travel.
• Comprehensive training programs and opportunities for skill enhancement.
• Private medical insurance and access to a pension scheme.
• A supportive team environment with clear career progression paths.