Telecoms Network Operations Centre (NOC) Analyst

About the Role

Our client is actively recruiting for a dedicated Telecoms Network Operations Centre (NOC) Analyst to join their essential team in Belfast . This role is crucial for maintaining the operational integrity and performance of our client's telecommunications network infrastructure, operating 24/7. You will be responsible for monitoring network activity, identifying and resolving incidents, and escalating complex issues to appropriate teams. This is an excellent opportunity for an individual with a keen eye for detail and a passion for ensuring network stability and uptime in a critical service environment.

Key Responsibilities

• Monitor network performance and availability using sophisticated NOC tools .
• Identify, diagnose, and resolve network incidents and outages in a timely manner.
• Log all incidents, actions taken, and resolutions accurately in the ticketing system.
• Escalate critical issues to senior engineers or relevant departments according to established procedures.
• Communicate effectively with internal teams and external customers regarding network status and incident resolution.
• Participate in shift rotations to provide continuous network surveillance and support.

Requirements

• Previous experience working in a Network Operations Centre (NOC) or similar monitoring environment.
• Solid understanding of networking fundamentals, including TCP/IP, DNS, and routing protocols.
• Experience with network monitoring software (e.g., SolarWinds, Nagios).
• Excellent analytical and problem-solving skills under pressure.
• Strong communication and teamwork abilities.

Benefits

• Competitive salary with shift allowances.
• Comprehensive training and development programs.
• Health insurance and pension scheme.
• Generous holiday entitlement.
• Work in a key operational hub in Belfast , contributing to national connectivity.