Telecoms Network Operations Manager

About the Role

Our client is seeking an experienced and strategic Telecoms Network Operations Manager to oversee their operational infrastructure in Stoke-on-Trent . This leadership role is responsible for ensuring the day-to-day performance, availability, and reliability of the company's telecommunications network. You will lead a team of operations specialists, manage incident response, and drive continuous improvement initiatives to enhance network stability and efficiency. The successful candidate will have a proven track record in network operations management and a deep understanding of operational best practices.

Key Responsibilities

• Lead and manage the Network Operations Centre (NOC) team, ensuring efficient incident management and resolution.
• Monitor network performance and proactively identify potential issues, implementing corrective actions.
• Develop and execute strategies for network capacity planning and optimization.
• Oversee the maintenance schedule for network equipment and infrastructure.
• Manage relationships with third-party service providers and vendors.
• Implement and refine operational processes and procedures to improve service delivery and reduce downtime.
• Ensure compliance with industry regulations and security standards.

Requirements

• Minimum of 6 years of experience in telecoms network operations , with at least 3 years in a management role.
• In-depth knowledge of network monitoring tools, fault management systems, and ticketing systems.
• Strong understanding of IP networking, routing protocols, and telecommunications technologies.
• Proven ability to lead and motivate a technical team in a high-pressure environment.
• Excellent problem-solving, decision-making, and communication skills.
• Experience with ITIL frameworks and service management best practices is highly desirable.

Benefits

• Attractive salary with a comprehensive bonus structure.
• Hybrid working model promoting work-life balance.
• Full health, dental, and vision insurance plans.
• Generous pension scheme and life insurance coverage.
• Excellent opportunities for professional development and leadership training.