Telecoms Support Engineer

About the Role

Our client is seeking a knowledgeable Telecoms Support Engineer to join their hybrid team serving clients in and around Bristol . This role focuses on providing advanced technical support and troubleshooting for a range of telecommunications products and services. You will be instrumental in resolving complex customer issues, ensuring high levels of customer satisfaction and network uptime. This is an ideal position for an experienced support professional who enjoys solving intricate technical problems and contributing to the smooth operation of client networks.

Key Responsibilities

• Provide expert-level technical support and troubleshooting for telecoms hardware and software .
• Investigate and resolve customer-reported incidents and problems in a timely and efficient manner.
• Diagnose and repair faults on customer networks, escalating complex issues to higher support tiers when necessary.
• Document technical solutions, create knowledge base articles, and share expertise with the team.
• Collaborate with product development and engineering teams to feedback customer issues and improve product offerings.
• Conduct remote system health checks and preventative maintenance for key clients.

Requirements

• Proven experience in a technical support or service engineering role within the telecommunications industry.
• Strong understanding of IP networking, routing, switching, and telecommunications protocols.
• Experience troubleshooting issues with VoIP, mobile, or fixed-line communication systems.
• Ability to work effectively in a hybrid setting , managing remote support duties and occasional site visits.
• Excellent analytical and diagnostic skills, with a methodical approach to problem-solving.
• Strong customer service orientation and ability to communicate technical information clearly.

Benefits

• Competitive salary and benefits package.
• Hybrid working flexibility.
• Opportunities for continuous learning and certifications in telecom technologies.
• Supportive team environment with opportunities for career growth.
• Work with a range of advanced telecommunications solutions.