Telemetry Controller

Telemetry Controller - NI Water Belfast

The primary focus of the role is to provide a central control operations service for NI Water on a 24/7 basis. The Telemetry Controller will make a positive contribution to the achievement of NI Water's Key Performance Indicators, which include customer satisfaction, regulatory and environmental compliance.

About the role:

• £16.50 per hour, plus 24% allowance (£20.46 per hour) Location: Westland House, Belfast
• Duration: Full-Time Temporary up to 12 months
• Working Pattern: 4-on / 4-off shift pattern (12-hour shifts including a 1-hour break)
• This role will require you to participate in a 24/7/365 on-call rota)
• Please note closing date for this vacancy is 12 noon on Friday 9th October 2026. However, we may close this role early if we receive a high volume of suitable applications.

What you'll be doing in this role:

• Proactively monitor and analyse trends on telemetry systems, to allow early recognition of real time events, enabling field staff to respond and resolve quickly, mitigating impact on customers.
• React to telemetry alarms in accordance with the Alarms Acceptance Process, escalating where appropriate.
• Monitor the Lone worker and Security Management Systems, following documented procedures to facilitate the welfare of NI Water employees / contractors and security of our assets.
• Interrogate excessively alarming signals, in conjunction with operational and ICT colleagues, to identify root cause and suitable resolutions
• Applying your knowledge and experience to various discipline areas, such as Water, Wastewater and M&E, while also providing cover for other disciplines within other regional locations.
• Contribute directly to achieving NI Water's company targets, including customer satisfaction, regulatory and environmental demands, Net Promotor Score, billing inquiries and water supply.
• Collaborate with Intelligent Operations and Production Lines colleagues to share information and communicate effectively to optimise service delivery for customers and contributing to functional and organisational KPI's, such as reducing pollution incidents and leakage.
• Evaluate, analyse and accurately manage information on key systems, supporting the integrity of data, driving operational efficiency and improving the quality of management information.

What you'll need for this role:

• A minimum of five GCSEs, including English Language and Mathematics, or equivalent, at grade C or above, AND a minimum of one years' experience in a customer centric or operational role, analysing and interpreting system data. OR a minimum of two years' experience in a customer centric role or operational role, analysing and interpreting system data.
• Experience of communicating effectively across a diverse range of stakeholders, using various communication methods.
• Experience of working to challenging targets / deadlines, in a regulated and / or customer service environment.
• Ability to work alone and use initiative, whilst contributing to wider team objectives.
• Proficient in the use of MS Office applications including Excel, Word and Outlook.
• Postholders in this role are also required to undertake enhanced security vetting as postholders have access to critical national infrastructure on a daily basis. Therefore, in addition to the basic Access NI security clearance, the successful candidate will be required to complete a Counter Terrorism Check (CTC) as part of the pre-employment checking process.