Temporary Customer Service / Administration

We are pleased to be recruiting a team of Telephone Professionals to join our client in an exciting and busy role, supporting with Customer Service, Order Progression, upselling to warm leads, on a Temporary basis leading up to Christmas.

• £13.50 rate of pay

• Excellent company to work with

• Busy, exciting role

• Weekly paid

• Free car parking pass for the central Lincoln site

You may have worked in Telephone Customer Service, Telesales, Reception/Administration Support or similar roles before and now looking for a great opportunity for work in the run up to Christmas.

Day-to-day, your role will involve a combination of Telephone Customer Support, Sales and Administration:

• Making telephone and email outbound communication to previous and existing customers;

• Entering and processing customer orders with a high degree of accuracy;

• Supporting existing customers and identifying any new sales leads;

• Managing communications across email, telephone and live chat;

• Updating dispatch notes and keeping customers informed as to their delivery status;

• Responding to customer reviews and managing feedback;

• Upkeeping the CRM system;

• Assisting with data entry, general office support and keeping documents updated;

• And any other duties in line with the role to support the Sales, Customer Service and Administration functions of the business.

You will be ideal for this role if you:

• Have a positive, supportive attitude;

• Are not afraid of speaking over the telephone to both business and consumer customers at all levels;

• Have an efficient and accurate work style;

• Have strong IT and Administration skills;

• Are able to prioritise your day well and remain organised;

• And have experience in handling enquiries and supporting customers with their requirements.

The roles will be starting gradually with positions opening up from mid-September and early October and will run on a Temporary basis until just before Christmas.

Working hours are Monday to Friday 09:00-17:30.

Interested? Please apply now to avoid disappointment! Or if you are confident in your telephone communication skills and wish to call, asking for Paul, to express your interest then that would be a bonus and would be viewed favourably when we come to shortlisting candidates.

Reflect Recruitment Group is operating as Employment Business under the Employment Agencies Act 1973