Temporary Senior Customer Service Executive

Senior Customer Service Executive

Location: Kingston Duration: 4-6 month temporary (possible perm at the end) Working Hours: 9am-5.30pm Hourly Rate: £18-£20ph plus holiday pay Working Pattern: Hybrid after training Role OverviewWe are seeking a friendly, organised and customer-focused Senior Customer Service Executive to join our fast growing clients team. This role is responsible for delivering excellent customer support, handling enquiries efficiently and ensuring a positive experience for all customers. The successful candidate will be a strong communicator with a proactive approach to problem-solving and a genuine passion for helping others.

Key Responsibilities

Respond to customer enquiries via telephone and other communication channels, around 100 a day. Provide accurate information regarding products, services, orders and company processes. Resolve customer queries and complaints in a professional and timely manner. Process customer requests, orders, cancellations and amendments accurately. Maintain and update customer records within the CRM system. Liaise with internal departments to ensure customer issues are resolved effectively. Follow up on outstanding customer enquiries and provide regular updates. Identify opportunities to improve the customer experience and share feedback with the wider team. Ensure all customer interactions are handled in line with company policies and service standards. Support administrative tasks related to customer service operations.About You

Previous experience within a customer service or customer support Excellent verbal and written communication skills. Strong organisational skills with the ability to manage multiple tasks. Confident using Microsoft Office and CRM and ERP systems. Professional, empathetic, and customer-focused approach. Ability to work both independently and as part of a team. Positive attitude with a willingness to learn and develop.Skills & Experience

Essential:

Experience working in a customer-facing environment in a fast pace environment. Strong attention to detail and accuracy. Ability to remain calm under pressure and handle challenging situations professionally. General Excel knowledgeDesirable:

Experience using CRM software or ERP systems Experience within the FMCG sector is advantageous Knowledge of customer service best practices.This is an excellent opportunity for an enthusiastic senior customer service professional looking to develop their career within a busy and supportive team.

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