Tenancy & Rehousing Officer

Job Title: Tenancy and Rehousing Officer Location: Newham Rate: £20.38

Term: Temp 3 months initially

5 days in the office

Our client is seeking a dedicated and customer-focused Tenancy and Rehousing Officer to support the management of council housing tenancies. This exciting role is perfect for individuals passionate about making a positive impact in the community and ensuring residents receive top-notch service throughout their housing journey.

Key Responsibilities

Tenancy Sign-Ups and Lettings: Arrange and complete tenancy sign-up appointments, explaining agreements, rights, and responsibilities. Tenancy Terminations: Manage termination cases, process notices, and liaise with tenants to recover properties efficiently. Decants and Rehousing Projects: Assist residents during decant projects and provide guidance throughout the rehousing process. Customer Service: Respond to resident inquiries and resolve issues professionally, ensuring high resident satisfaction. Administration and Record Keeping: Maintain accurate records and monitor case progress using housing management systems. Partnership Working: Collaborate with various internal teams and external agencies to enhance service delivery.

Person Specification

Knowledge: Understanding of housing services, tenancy management, and relevant legislation. Experience: Background in Housing and customer-focused roles, with experience managing caseloads and working with diverse communities. Experience in Tenancy sign ups and decanting residents. Skills: Excellent communication, strong organisational abilities, and proficiency in IT applications, including Microsoft Office.

Ideal candidates should have experience in housing and be customer-oriented, approachable, and ready to embrace a role that promotes equality and inclusion.

This is an excellent opportunity for individuals eager to develop their careers within local authority housing services. If you thrive in a dynamic environment and are committed to making a difference, consider this opportunity with our client!

Apply today to take the next step in your career!

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