Training and Development coordinator

Training & Development Coordinator Industry: Facilities Management Location: Medway City Estate Working Pattern: Office Based Salary: Competitive Contract: Full Time

About the Role

We are looking for a Training & Development Coordinator to support the ongoing development of our systems, processes and people within a busy facilities management environment. The role will have a strong focus on Service Sight / JobLogic, staff training and system support, while also overseeing key administrative processes including purchase orders, invoicing and job progression. You will work closely with management, office staff, engineers and Credit Control to ensure systems are accurate, procedures are followed and jobs continue to progress efficiently. Primary Responsibilities

• Manage the development, maintenance and ongoing improvement of Service Sight / JobLogic.
• Produce weekly statistics and performance reports as requested by management.
• Manage all Service Sight / JobLogic mobile application queries, including support for engineers.
• Maintain and update system information, including staff, clients, sites, managing agents, staff costs and description fields.
• Identify staff training and development needs through management feedback and system reporting, and deliver training where required.
• Deliver system inductions and training for new starters, ensuring all training is documented for HR records.
• Set up and configure mobile devices for all new engineers, including required applications and system access.
• Oversee Purchase Orders, including chasing outstanding POs, updating values on eLogs, attending client meetings and resolving invoicing and costing queries.
• Create, document and maintain business processes and procedures.
• Monitor the Purchase Order Report, identifying jobs outstanding for 4+ weeks and adding them to the On Stop List where required.
• Complete weekly Ready for Invoicing reports for Paul Crookes.
• Liaise with Credit Control regarding outstanding debt and support efforts to reduce the amount owed.
• Issue weekly status reports to ensure procedures are being followed and jobs are progressed through the system.
• Provide ongoing system training and support to office staff and engineers, addressing issues identified through reporting and day-to-day use