Travel and Expenses Administrator

Job Title

Travel & Expense Administrator - Interim - onsite

Role Purpose

To provide effective administration and support for the organisation's Travel & Expense (T&E) platform, ensuring accurate expense processing, account maintenance, user management, and timely resolution of employee queries. The role is responsible for maintaining data integrity, supporting business users, and ensuring compliance with company expense policies and procedures.

Key Responsibilities

Maintain and administer the Travel & Expense platform, ensuring system accuracy and operational effectiveness. Reconcile employee expense submissions, including the management of salary deductions and investigation of aged balances. Monitor, review, and resolve outstanding expense-related transactions and discrepancies. Manage employee leaver and mover activities within the platform, ensuring user accounts, access permissions, and approval workflows remain accurate and up to date. Process daily changes arising from organisational movements, transfers, and exits. ManageServiceNow requests relating to: New Concur account creation and user onboarding. Approver hierarchy and workflow amendments. User access changes. General Travel & Expense system queries and support requests. Provide first-line support to employees and managers regarding expense processes, system functionality, and policy compliance. Maintain accurate records and documentation relating to Travel & Expense administration activities. Support continuous improvement initiatives to enhance user experience, process efficiency, and system controls. Ensure compliance with company policies, audit requirements, and financial controls.

Knowledge, Skills & Experience

Essential

Experience administering a Travel & Expense management system, preferably SAP Concur. Experience reconciling financial transactions and investigating discrepancies. Strong attention to detail and accuracy. Experience managing employee account administration and workflow approvals. Ability to manage multiple tasks and prioritise workload effectively. Strong customer service and stakeholder management skills. Good working knowledge of Microsoft Office applications, particularly Excel

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