Venue Operations Manager - Performing Arts Centre

About the Role

Our client, a premier performing arts centre in Stoke-on-Trent , is seeking an experienced and proactive Venue Operations Manager . This crucial role oversees the day-to-day operational management of the venue, ensuring a safe, efficient, and welcoming environment for audiences, artists, and staff. You will be responsible for managing facilities, overseeing front-of-house services, and coordinating with event organizers and technical teams. Join a dedicated team committed to delivering exceptional cultural experiences and maintaining the highest standards of venue management in the heart of Staffordshire.

Key Responsibilities

• Manage all aspects of venue operations, including building maintenance, security, and cleaning services.
• Oversee front-of-house operations, including ticketing, ushering, bar services, and customer care.
• Develop and implement operational policies and procedures to ensure safety and efficiency.
• Coordinate with event managers, production teams, and technical staff to facilitate smooth event execution.
• Manage operational budgets, including forecasting, expenditure control, and resource allocation.
• Ensure compliance with all health, safety, and licensing regulations.

Requirements

• Proven experience in venue management, facility operations, or event management, preferably within the arts or entertainment sector.
• Strong understanding of health and safety regulations and risk management.
• Excellent leadership, problem-solving, and decision-making skills.
• Experience managing budgets and operational staff.
• Proficiency in venue management software and standard office applications.

Benefits

• Competitive salary and benefits package.
• Opportunity to work in a leading cultural venue in Stoke-on-Trent .
• Pension scheme and generous annual leave.
• Professional development and training opportunities.
• Be part of a dynamic and passionate team dedicated to the arts.