Vulnerable Customer Experience Lead

Bupa is hiring a Vulnerable Customer Manager in the UK, based at Bupa Place, Salford Quays or Willow House, Staines. This permanent full-time role focuses on developing and delivering our Vulnerable Customer Strategy, reporting to the Head of Customer Experience and Vulnerable Customer.

You will lead cross-functional forums, ensure regulatory compliance, and work with senior stakeholders to embed policy and drive improvements in data, training, and customer outcomes.

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