Warehouse & Transport Operations Manager | Heston

Warehouse & Transport Operations Manager

LOCATION - Heston, TW5 9NS SALARY - £47,400 per annum HOURS - Monday–Friday, 06:00–22:00 (Rotating AM/PM shifts)

The Role

We are looking for an experienced Warehouse & Transport Operations Manager to oversee the day-to-day running of warehouse and transport operations at our Heston site. This is a hands-on management role, responsible for ensuring operational efficiency, maintaining high service levels, managing costs and leading a team to deliver against key performance indicators (KPIs) and service level agreements (SLAs).The successful candidate will have a strong background in transport and warehouse operations, excellent leadership skills and the ability to manage a fast-paced environment while maintaining high standards of safety, compliance and customer service.

Desirable qualifications and experience

A valid FLT certificate. A Driver Certificate of Professional Competence (CPC). Experience with bonded warehousing and customs procedures.Key Responsibilities Oversee the daily running of warehouse and transport operations, ensuring efficient and effective service delivery. Manage workforce planning, ensuring appropriate staffing levels and coordinating agency requirements where necessary. Monitor transport and warehouse performance against agreed KPIs, SLAs and operational targets. Ensure deliveries are accurately processed, loaded and dispatched, implementing recovery plans where required. Maintain strong customer relationships, providing clear communication and timely responses to operational queries. Lead, develop and motivate the operational team through coaching, training and performance management. Take responsibility for health and safety across the operation, ensuring compliance with relevant legislation, policies and procedures. Manage operational budgets, monitor expenditure and identify opportunities to reduce costs and improve productivity. Oversee vehicle and forklift truck (FLT) maintenance schedules, ensuring equipment is maintained appropriately. Monitor driver compliance, address infringements and ensure transport activities meet relevant regulatory requirements. Maintain accurate stock records, minimise stock losses and improve inventory accuracy. Ensure warehouse security procedures, audits and operational checks are completed. Manage unexpected staff absences and operational challenges to minimise disruption to service delivery. Identify and implement process improvements, including opportunities to improve systems and reduce manual administration. Support wider site management activities and lead operational changes, projects and new initiatives. Build effective working relationships with customers, colleagues and key stakeholders at all levels.About You At least three years' experience in transport management, ideally within a warehouse, logistics, freight or distribution environment. A good understanding of warehouse operations and transport processes. Knowledge of current transport legislation, driver compliance requirements and health and safety regulations. Experience managing teams, including workforce planning, training, coaching and performance management. The ability to monitor KPIs, manage budgets and drive operational improvements. Strong communication and customer service skills, with the ability to build relationships at all levels. Good IT skills, including Microsoft Office and warehouse management systems. An understanding of route planning and optimisation. A flexible approach to working hours and the ability to adapt to changing operational demands. Good literacy, numeracy and organisational skills. A full, valid driving licence. What We’re Looking For We are seeking a proactive and commercially minded manager who can lead from the front, make effective operational decisions and inspire their team to deliver excellent results. You will be confident working under pressure, comfortable managing competing priorities and committed to maintaining high standards of safety, service and operational performance. You will also have a continuous improvement mindset, looking for ways to increase efficiency, reduce waste and improve the overall customer experience.

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