Weighbridge Operator

Weighbridge Operator We are seeking a confident and reliable Weighbridge Operator to join our busy team on a temporary basis in the first instance, with the potential for extension following review.

Weighbridge Operator Working hours are Monday to Thursday 8am to 4pm and Friday 8am to 3.30pm.

This role requires someone who works well as part of a team and has strong customer service skills, as you will be interacting with customers throughout the day. The weighbridge operates in a fast-paced environment, so the successful candidate must be organised, focused, can retain information and able to work efficiently under pressure. Excellent keyboard and data entry skills are essential

Role outcomes Weighbridge Operator

.Weighbridge Operator Customer service - act as first point of contact for customers. (60%)

. Enforcement - ensure accepted waste is in accordance with current waste legislation (EPA Duty of Care), the environmental permit and site regulations. (20%)

. IT - record vehicle type, waste and account data and check and input statistics. (10%)

. Administration - support to managers and colleagues (5%)

. Finance - ensure appropriate payments are received. (5%)

Role measures

. Customer satisfaction

. Minimal customer complaints

. Compliance with legislation

. Low risk of prosecution by the Environment Agency for breaching the EPA

. Adequate stock and supplies available

. Accurate financing

. No security issues

. No Reportable accidents

Deal with customers one to one and over the telephone and responding to queries (30%)

. Check and question customer details and paperwork to ensure all correct and in line with their legal responsibilities, providing help and advice to customers to ensure correct details are provided on future visits (30%)

. Enforce site regulations and waste acceptance protocols (10%)

. Handle cash, raise requisitions, order office supplies, undertake daily banking duties and pay in cash (10%)

. Produce letters, reports, statistical and confidential information (5%)

. Data input vehicle types, waste and account data and check and input statistics(5%)

. Utilise IT for card payments and the internet for checking the validity of Waste Carriers Licences/charitable status (5%)

. Consider implications/careful decision making to ensure compliance with relevant legislation (5%)

. Ensure customer standards are adhered to at all times

. Carry out other duties appropriate to the grade of the post. Essential qualifications/ knowledge

Essential Qualifications

. 2 GCSE's (Grade C and above) or equivalent in Maths and English

. NVQ Level 2 in Business Administration or demonstrable experience