Work Coordinator / Admin

ctrg is hiring for a Work Coordinator / Admin in Preston, PR2 9ZD

Pay and Shift Info:

• £13.45 per hour
• Weekly Pay
• Monday - Friday Days

Responsibilities

• Distribute logo requests to Digitising Team members. Assessing requests in order to allocate to the most appropriate team member.

• Process urgent requests where these would be missed systemically.

• Identify any duplicate requests or emails and take relevant action

• Identify and escalate any customer complaints to Team Leader

• Proactively contact internal customers to reduce delays with order processing

• Provide administration support to the Digitising and Customer Service teams to ensure the smooth operation of the processes.

• Ensure the operation key performance indicators (KPI's) are recorded promptly.

• Take a lead in monitoring and co-ordinating 5S and quality departmental inspections. Develop a plan to address any actions required.

• Maintain and report on the team's standard operation procedures (SOP's) and training matrix ensuring all data is up to date.

• Develop good working relationships with internal stakeholders to ensure good two way communication

• Maintain all Digitising daily and monthly reports

Knowledge & Experience:

• Good communication skills (verbal and written) and problem solving skills

• Good telephone manner

• Good verbal and written English

• Proficient with MS word, excel and outlook

• Wilcom embroidery software training will be provided

• Attention to detail

Location: Preston PR2 9ZD

ctrg limited is acting as an employment business in relation to this vacancy