Workshop & Service Support Engineer

Workshop & Service Support Engineer

Working as part of our Process Cooling and Service team, you will be responsible for inspecting, repairing and testing equipment returned to our workshop, preparing equipment and orders for dispatch, and providing technical assistance to customers and colleagues over the telephone. The role would suit an engineer who enjoys practical problem-solving and working with equipment, but who is equally comfortable speaking with customers and providing clear technical advice. You will play an important role in ensuring that equipment leaving the workshop is correctly prepared, tested and ready for use, while also helping customers resolve technical issues quickly and effectively.

Technical Customer Support

• Provide first-line technical support to customers by telephone and email.

• Listen to customer issues, diagnose problems and provide practical troubleshooting advice.

• Assist customers with equipment operation, fault-finding and basic technical queries.

• Liaise with field service engineers and internal teams where issues require further investigation.

• Escalate more complex technical problems appropriately.

• Help customers identify parts or components required to resolve faults.

• Provide clear, professional and customer-focused technical support at all times.

Order & Service Support

• Assist with the preparation of customer orders and equipment for dispatch.

• Check equipment and components against orders and specifications.

• Support the Service team with spare parts and repair requirements.

• Ensure jobs are completed accurately and within agreed timescales.

• Maintain appropriate workshop and service documentation.

• Contribute to continuous improvements in workshop processes, testing procedures and customer support.

About You

We are looking for a practical and technically minded engineer who enjoys solving problems and getting to the root cause of issues.

You may currently be working as a Service Engineer, Workshop Engineer, Maintenance Engineer, Refrigeration Engineer, Electrical Engineer, Mechanical Engineer, Engineering Technician or Technical Support Engineer.

Experience within process cooling, refrigeration, HVAC, industrial machinery, plastics machinery or a similar engineering environment would be advantageous, but is not essential for the right candidate.

Experience within process cooling, refrigeration, HVAC, industrial machinery, plastics machinery or a similar engineering environment would be advantageous, but is not essential for the right candidate.

Skills & Experience

Essential:

• Engineering or technical experience in a workshop, service, maintenance or manufacturing environment.

• Good mechanical and electrical fault-finding ability.

• Ability to read and understand technical information, manuals and schematics.

• Good practical problem-solving skills.

• Confident telephone and face-to-face communication skills.

• Good IT and administrative skills.

• Full UK driving licence.

Desirable

• Experience with industrial chillers or process cooling equipment.

• Experience within refrigeration, HVAC or temperature control.

• Knowledge of pumps, motors, controls and associated equipment.

• Experience carrying out electrical testing.

• Experience working within a customer service or technical support environment.

• Relevant engineering qualification or apprenticeship