Workshop Controller - Automotive

About the Role

Our client seeks a proactive and organised Workshop Controller to manage the daily operations of their automotive service center in Cardiff . You will be instrumental in ensuring efficient workflow, managing technician schedules, and maintaining high levels of customer satisfaction. This role requires a blend of technical understanding and strong leadership skills to oversee the smooth running of the workshop. It's an excellent chance to take on a key operational role within a thriving automotive business.

Key Responsibilities

• Organise and allocate job cards to technicians based on skill set and workload, ensuring efficient job completion.
• Monitor workshop progress throughout the day, ensuring deadlines are met and customer expectations are managed proactively.
• Act as the primary point of contact for customer enquiries regarding service appointments, repair progress, and costs.
• Ensure all warranty procedures are correctly followed and that work is carried out to manufacturer standards.
• Maintain accurate workshop records, including service histories and parts orders.

Requirements

• Previous experience in an automotive workshop environment, ideally in a supervisory or leadership capacity.
• Strong understanding of automotive repair processes and terminology.
• Excellent organisational and time-management skills.
• Effective communication and customer service abilities.
• Proficiency in using workshop management software.

Benefits

• Competitive salary with performance-based incentives.
• Opportunities for professional development and training.
• A key role within a respected automotive group.
• Access to company benefits package.
• A challenging yet rewarding work environment.