Workshop Engineer- Cooling

Job Title: Workshop & Support Engineer – Process Cooling Salary: Upto £45k + benefits Responsible to: Engineering Manager Responsible for: None Working Hours: 37.5 hours per week + additional hours as and when required Date: October 2026 Location: Tamworth Job Objective: To provide workshop engineering and technical service support for my clients process cooling equipment and wider equipment portfolio. The role combines service, repair and refurbishment with workshop coordination, customer support, prebuild preparation and product testing, helping ensure work is completed safely, efficiently, on time and within agreed budgets.

Job Description

Service repair and refurbishment — Assess, diagnose, service, repair and refurbish process cooling equipment and customer, trial, loan and rental equipment returned to the workshop. Complete routine and urgent work to agreed quality standards, timescales and budgets, and check equipment performance before release. Workshop planning and coordination — Maintain and update the workshop job schedule daily. Coordinate priorities, parts and available resources with the Engineering Manager, arrange additional support where required and complete workshop job sign-off within agreed authority. Customer and field engineer support — Provide telephone and remote technical assistance to customers and field service engineers. Support incoming service calls, diagnose faults, give clear advice and arrange parts or an engineer visit through the customer service team where required. Keep assigned support cases up to date and escalate unresolved issues promptly. Repair assessments and quotations — Prepare repair assessments and accurate parts and labour cost estimates. Provide information to Internal Sales so formal quotations can be issued and customer approval obtained before work proceeds. Workshop development — Coordinate with the Engineering Manager to continually improve workshop standards to ensure the efficient running and development of the process cooling testing rig & workshop. Records quality and safety — Maintain accurate service, repair, refurbishment and build records, including faults identified, work completed, parts used, testing and sign-off. Follow company procedures and health and safety requirements, maintain a safe and tidy work area, and report hazards, defects and quality concerns. The above is not exhaustive and does not exclude the possibility of new tasks and duties that will be communicated by Senior Management. Requirements/Experience: Proven experience in servicing, diagnosing and repairing process cooling equipment, with sound knowledge of refrigeration systems and components. Valid F-Gas certification appropriate to the refrigeration work undertaken. Relevant mechanical, electrical & refrigeration qualification, such as City & Guilds, or equivalent technical experience. Experience in processing cooling customer & supplier communication, ideally with at least two years in a similar role. Ability to interpret technical and electrical drawings. Strong fault-finding, problem-solving and organisational skills, with the ability to prioritise workshop jobs and meet deadlines. Clear written and verbal communication skills, including remote technical support and practical product training. Commercial awareness when estimating labour and parts costs and completing work within agreed budgets. Good IT skills, including Word, Excel, Outlook and service management systems; ability to maintain accurate job and customer records. Ability to work independently and collaboratively with Service, Technical, Sales and Purchasing teams. Other Work Elements: Maintain a professional, helpful approach with customers, suppliers and colleagues. Use company CRM and service systems, to record activity and maintain accurate information. Handle customer and company information confidentially and follow company IT procedures. Maintain relevant qualifications and technical knowledge through training and continuous development.

Benefits

• Monday to Friday working week, Fridays finish at 2.30pm.
• Competitive salary
• The opportunity to carve out a long term, advanced career path
• Company Pension contribution of 5%
• 25 days Holidays + bank holidays, with an additional day holiday for each 2 years of completed service, up to a maximum of 5 additional days
• Access to Smart Health app from AVIVA, with 24/7 online GPs, mental health support and wellbeing services
• Free eye test every 2 years
• Access to a free and confidential independent financial adviser
• Winston’s Wish bereavement support for families and children
• Enhanced Maternity & Paternity Pay
• Will Writing Benefit
• 40% discount with YorkTest offering various health tests.
• Bereavement Counselling : Access to 24/7 bereavement helpline & face to face counselling.
• Income protection cover after 1 year service
• Death in service cover : 2 x salary from day 1 of joining rising to 4 x salary after 5 years’ service My client are award-winning market leaders in providing customer focussed solutions, whether it is in material handling, industrial temperature control or recycling. For over 35 years we have established themselves firmly within the plastics automation, process cooling and temperature control and the plastic recycling industries, supplying and supporting premium machinery from our renowned global suppliers. My clients commitment is to deliver exceptional service every time, leveraging our world-class equipment and expertise. We take pride in our customer service, technical knowledge, innovation, and long-standing success. They are looking for highly motivated team players who are dedicated to continuous improvement and eager to contribute to our ongoing success and company growth. If you are enthusiastic, energetic, and proactive in seeking solutions that go beyond the obvious, you will thrive in this role and align with our future vision. The ideal candidate will be forward-thinking and approach challenges with discretion, as some information is sensitive in nature. If you embrace innovation and are ready to make a difference, we encourage you to apply and join our team