Belmont Recruitment are recruiting a Complex Needs Community Keyworker to join a community-based service supporting women on probation across Hampshire (Travel is required to differing sites so car driver is essential).

This role involves delivering one-to-one, trauma-informed support to women living in the community, as well as women preparing for release from custody. You will support women with complex needs — including housing insecurity, mental health challenges, substance use, domestic abuse and other barriers — helping them to build stability, independence and safer lives away from the criminal justice system.

You will manage your own caseload and work closely with probation, housing services and a wide range of statutory and voluntary partners. The role also includes prison in-reach and “through the gate” support prior to release.

Please note: the role involves a significant amount of case recording and data management (approximately 35% of working time) and requires confidence in lone working and decision-making.

You will be expected to travel across Hampshire, mileage is paid - but driving and access to your own vehicle is essential. Flexible working 2 days a week WFH is also included.

Key responsibilities include:

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Providing one-to-one advocacy, advice and emotional support to women on probation.

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Completing needs and risk assessments and regularly reviewing support plans.

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Delivering prison in-reach and release support, including meeting women at the gate.

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Supporting women to secure and sustain safe and appropriate accommodation.

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Working in partnership with probation, housing, social services and other agencies

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Monitoring engagement, risk and progress, escalating safeguarding concerns where required.

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Maintaining accurate, timely case records in line with contractual requirements.

About you

We are looking for someone who has:

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Significant experience working with women experiencing multiple and complex needs or vulnerable people.

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Strong understanding of issues affecting women involved in the criminal justice system.

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Experience of casework, advocacy and partnership working.

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Confidence managing risk and responding to challenging situations.

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A trauma-informed, non-judgemental and empowering approach.

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Excellent organisational, administrative and IT skills.

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Ability to manage a varied caseload and work independently.

Essential requirements

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This post is restricted to women under Schedule 9 (Part 1) of the Equality Act 2010.

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Enhanced DBS check required.

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Enhanced Level 1 Ministry of Justice vetting via SSCL (or have held this within the last 6 months)

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Full UK driving licence, access to a vehicle and business insurance

Days: Monday - Friday
Contract: Until April 2027
Salary: £19 to £22 per hour

Benefits of working with Belmont Recruitment;

* Single point of contact consultant.

* 24h support.

* Regular communication updates.

* Referal Benefit Scheme

Find your next opportunity

141 Customer Service Coordinator Jobs in Basingstoke, Hampshire

Find your next opportunity

141 Customer Service Coordinator Jobs in Basingstoke, Hampshire