Assistant Director - Revenues and Benefits

We are currently recruiting for an experienced Assistant Director of Revenues & Benefits to take on a senior strategic leadership position within a large public sector organisation.

This is an excellent opportunity to oversee a diverse portfolio of statutory and customer-facing services, drive operational improvements and ensure effective financial management, governance and service delivery.

The Role

• Provide strategic leadership across Council Tax, Business Rates, Housing Benefits, Council Tax Reduction, Libraries, Customer Services and Registrars.
• Oversee financial assessments, appointeeship, deputyship and Crisis & Resilience Fund services.
• Lead service transformation, improving operational performance, financial efficiency and customer experience.
• Manage significant budgets, contracts and resources, ensuring financial accountability and value for money.
• Provide strategic advice to senior leadership on service performance, statutory responsibilities and operational priorities.
• Lead and develop multidisciplinary teams, promoting accountability and continuous improvement.
• Strengthen governance, performance management and risk management arrangements.
• Work closely with internal departments and external stakeholders to deliver organisational objectives.

Key Requirements

• Significant senior leadership experience within a complex public sector organisation.
• Strong operational and legislative knowledge of Council Tax, Business Rates and Housing Benefits.
• Proven experience managing and improving Revenues and Benefits services.
• Experience overseeing large multidisciplinary teams, budgets and complex service portfolios.
• Demonstrable track record of delivering service transformation, operational efficiencies and measurable improvements.
• Strong understanding of financial management, governance and statutory responsibilities.
• Excellent strategic leadership, communication and stakeholder management skills.
• Relevant professional or management qualification, or equivalent experience.

What You Need to Do Now If you are interested in this Assistant Director of Revenues, Benefits, Library and Resident Services role and meet the criteria above, please click APPLY NOW and send us your application today.

If you do not hear from us within 48 hours of applying, your application has been unsuccessful.

Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Assistant Directors, Heads of Revenues and Benefits, Revenues Managers and Benefits Managers across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from senior revenues, benefits and customer services professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us