Care Navigator

About the Role

Our client is seeking an organized and compassionate Care Navigator to join their team in Derby . In this role, you will be the first point of contact for individuals seeking support, guiding them through available services and ensuring they receive the most appropriate care. You will play a crucial part in connecting people with the right resources within the Community & Social Care sector, making their journey towards support smoother and more effective. This role is based in Derby and requires someone with excellent interpersonal skills and a commitment to client-centred service.

Key Responsibilities

• Engage with individuals seeking support, understanding their needs and circumstances.
• Provide information and guidance on available care services and benefits.
• Assist clients in completing applications and accessing necessary support provisions.
• Coordinate with various service providers to ensure seamless transitions of care.
• Maintain accurate client records and track progress through the navigation process.
• Advocate for clients to ensure their needs are met effectively and efficiently.

Requirements

• Experience in a social care, health support, or customer service role.
• Strong understanding of the local services available within the Community & Social Care sector in Derby .
• Excellent communication, active listening, and problem-solving skills.
• Ability to empathize with clients and navigate complex service systems.
• Proficiency in record-keeping and administrative tasks.
• A commitment to promoting independence and well-being for all clients.

Benefits

• Competitive salary reflecting your role and responsibilities.
• Comprehensive training and ongoing professional development opportunities.
• Work within a supportive and mission-driven team in Derby .
• The opportunity to significantly improve the lives of individuals by connecting them to vital support.
• A chance to develop expertise in the field of social care navigation.