Community Support Officer

About the Role

Our client is looking for a proactive and empathetic Community Support Officer to join their team in Coventry , operating on a hybrid model that blends remote work with essential on-site engagement. In this vital role, you will be the frontline support for individuals within the community, helping them to navigate challenges and access necessary services. You will play a key part in fostering community well-being, building relationships, and ensuring clients receive the assistance they need to lead more independent and fulfilling lives. This position requires a blend of compassion, organisational skill, and the ability to adapt to a flexible working environment, contributing to a local service that values connection and support.

Key Responsibilities

• Conduct needs assessments and develop tailored support plans for individuals in the community.
• Provide practical assistance and guidance to clients, helping them access services such as housing, employment, and healthcare.
• Facilitate group sessions and workshops focused on personal development and community integration.
• Maintain accurate client records and prepare reports on progress and outcomes.
• Collaborate with local authorities, charities, and other support networks to ensure comprehensive client care.
• Respond to client needs via phone, email, and scheduled in-person visits.

Requirements

• Experience in a social care, community support, or similar role.
• Excellent understanding of the challenges faced by vulnerable individuals.
• Strong organisational and time-management skills, with the ability to manage a caseload.
• Effective communication and interpersonal skills, with a compassionate approach.
• Ability to work independently and as part of a team, adapting to hybrid working arrangements.
• Proficiency in basic IT skills for record-keeping and communication.

Benefits

• Part-time hours offering flexibility for work-life balance.
• Hybrid working model combining remote and office-based duties.
• Competitive hourly wage with opportunities for development.
• Exposure to diverse community needs and impactful work.
• A supportive and collaborative team environment.