Compliance Advisor (Call Handler)

Pay: £28,500.00 per year

Job Description

No Recruitment Agency Contact Please

Please note you will be office based for the first 4 months until probation has been passed.

Lifetime Legal is seeking a bright individual to work within our Compliance team. Speaking to clients daily you will be responsible for ensuring that their experience with Smart Compliance is as smooth as possible.

Compliance knowledge is not essential and full training will be provided.

Career Development

This is an excellent opportunity to join an expanding team where you are offered both professional training and career progression. In the last 2 years, Smart Compliance has promoted 100% of its senior advisors, associates and team leaders from within.

We have a detailed career progression plan for each role within the company which is reviewed on a quarterly basis so that all members of staff have the opportunity to progress further in the business.

We believe training is a critical part of our career development strategy and we are ready to help develop your skills and experience within the legal environment.

About You

You are articulate with an understanding of what it takes to deliver great service. You are able to speak to clients engaging in the home moving process, representing Lifetime Legal. You are able to confidently speak to our clients on the phone whilst being able to express yourself in a professional manner.

Skills you should have - Previous customer service experience is essential.

• Great verbal and written communication skills

• Communicate clearly and effectively on and off the telephone

• Be able to actively listen to clients, answer their questions and record information collected

• Good knowledge of Microsoft Office and comfortable learning new systems

• Attention to detail & organised

• A positive and hardworking attitude

• Able to work well unsupervised

• Flexible and adaptive personality

• Be able to work collaboratively as part of a team as well as autonomously

• Not afraid to ask questions

Duties and responsibilities

• To handle inbound telephone calls from clients politely and efficiently in accordance with the training provided

• To make outbound calls to clients referred by Estate Agents

• To collect payment from the client

• Ability to offer our membership product to new clientele

• Handling customer queries

• To deliver excellent customer service consistently

• Proactively looking for ways to improve the service delivered to our partners and keep up to date with development within the industry

• Follow guidelines and comply with industry standards

• To input clients data into our systems (training will be provided)

Starting Salary: £28,500 with the potential to earn an uncapped quarterly performance-based bonus of £4,000 annually.

Job Type: Full Time, Permanent

Hybrid remote working possibility after successful probation.

Work hours will be Monday – Friday 9am to 6pm.

Please note that all successful applicants will complete a DBS check when onboarding with us.

Benefits

• Detailed Career Progression Plan which is reviewed on a quarterly basis

• Internal Growth & Progression opportunities

• Opportunity to train for professional compliance qualifications

• Company events, competitions and incentives

• Modern refurbished office, free onsite parking and public transport links

• 20 days annual leave (plus 8 BH) increasing to 25 days with service

• Paid birthday leave

• Nest Pension

• Private medical insurance, store discount and wellness programme

• Referral programme

• Hybrid working offered after probation and if performance is at required level