Concierge Manager - Hybrid Role

About the Role

Our client is seeking a sophisticated and service-oriented Concierge Manager to lead the guest services team in charming Oxford . This role is pivotal in creating exceptional and personalised experiences for guests, anticipating their needs, and providing expert local knowledge and assistance. You will manage a team of concierges, oversee the operations of the concierge desk, and ensure seamless coordination of guest requests and arrangements. This hybrid role allows for remote coordination of services and administrative tasks, coupled with essential on-site presence to directly manage the team and guest interactions, ensuring unparalleled service delivery in our esteemed Oxford establishment.

Key Responsibilities

• Manage the daily operations of the concierge desk, ensuring efficient and personalised guest services.
• Lead, train, and mentor the concierge team to deliver outstanding assistance and local recommendations.
• Oversee the booking of tours, restaurant reservations, transportation, and other guest requests.
• Develop and maintain strong relationships with local vendors, attractions, and service providers.
• Anticipate guest needs and proactively offer solutions to enhance their stay.
• Handle guest inquiries and resolve any issues related to concierge services promptly.

Requirements

• Proven experience as a Concierge Manager or in a senior concierge role within luxury hospitality.
• Extensive knowledge of the local area (Oxford ), including attractions, dining, and entertainment.
• Exceptional interpersonal skills and the ability to build rapport with diverse clientele.
• Strong organisational skills and attention to detail in managing multiple requests.
• Experience with hybrid working models, balancing remote oversight with on-site team management.
• Proficiency in concierge management software and reservation systems.

Benefits

• Competitive salary and potential for gratuities.
• Hybrid working model offering a balance of remote and on-site work.
• Comprehensive health and wellness benefits.
• Exclusive employee discounts and perks.
• Opportunities for professional development and advancement in guest services.
• Be part of a distinguished hospitality team in the historic city of Oxford .