Concierge

About the Role

Our client is looking for a highly personable and resourceful Concierge to provide exceptional guest services at a luxury hotel in Reading . As the first point of contact for many guests, you will be responsible for anticipating needs, providing information, making recommendations, and arranging services to ensure a memorable and comfortable stay. Your local knowledge and proactive approach will be key to enhancing the guest experience and upholding the hotel's reputation for personalized service.

Key Responsibilities

• Assist guests with a wide range of requests, including restaurant reservations, transportation, and local tour bookings.
• Provide expert recommendations and information on local attractions, events, and dining options.
• Manage guest inquiries and resolve issues efficiently and professionally.
• Coordinate with various hotel departments and external vendors to fulfill guest requests.
• Maintain a comprehensive knowledge of hotel services, amenities, and surrounding areas.
• Ensure the lobby and concierge desk are presentable and welcoming.

Requirements

• Previous experience in a concierge, guest relations, or high-end customer service role.
• Excellent knowledge of the Reading area and its attractions.
• Outstanding communication, interpersonal, and problem-solving skills.
• A polished and professional appearance with a friendly and approachable demeanor.
• Ability to multitask and manage multiple requests simultaneously under pressure.
• Proficiency in hotel reservation systems is an advantage.

Benefits

• Competitive salary and gratuities.
• Opportunities for professional development and advancement.
• Staff discounts on hotel services and dining.
• Be part of a dedicated team in a prestigious establishment.
• Work in a customer-facing role that offers variety and engagement.