Concierge

About the Role

Our client is seeking a highly personable and knowledgeable Concierge to join their esteemed team in Reading . In this role, you will be the primary point of contact for guests, providing exceptional service and assistance with a wide range of requests, from making reservations to offering local recommendations. Your goal is to ensure every guest has a seamless and enjoyable experience, making them feel valued and well-cared for. This is a fantastic opportunity for an individual with a passion for service and a deep understanding of the local area to represent a prestigious establishment.

Key Responsibilities

• Greet guests warmly and assist them with check-in and check-out procedures.
• Provide information and recommendations on local attractions, dining, and entertainment.
• Arrange transportation, make reservations, and fulfill special guest requests.
• Handle guest inquiries and resolve issues promptly and efficiently.
• Maintain a high level of professionalism and discretion at all times.
• Liaise with other hotel departments to ensure guest needs are met seamlessly.

Requirements

• Previous experience in a customer service role, preferably in hospitality.
• Excellent communication and interpersonal skills.
• Strong knowledge of the local area and its attractions.
• Ability to multitask and manage multiple requests simultaneously.
• A professional, friendly, and helpful demeanor.
• Proficiency in booking systems and standard office software is a plus.

Benefits

• Competitive wage and opportunities for tips.
• Comprehensive benefits package.
• Training and development opportunities.
• Employee discounts and perks.
• A supportive and professional work environment.