Customer Ops and Planning Coordinator

Role Purpose

This is an opportunity for a motivated and ambitious individual to join our operations team and grow into a key role supporting CBPM customers. The Customer Operations & Planning Coordinator will assist in managing customer relationships, coordinating order fulfilment, and supporting demand and production planning activities.

Key Responsibilities

Customer Support & Account Coordination

• Support the management of CBPM customer accounts.

• Provide clear updates on order status and delivery timelines.

• Assist with resolving customer queries.

Order Processing & Internal Coordination

• Ensure orders are captured accurately and processed internally.

• Coordinate with manufacturing, QA, and logistics to support on‑time delivery.

• Track order progress and flag delays.

Production & Demand Planning Support

• Assist in preparing production schedules.

• Help maintain demand forecasts and planning documents.

• Monitor supply and stock requirements.

Operational & Project Support

• Support continuous improvement initiatives.

• Prepare reports and dashboards.

• Participate in cross‑functional projects.

Skills & Competencies

Essential

• Strong ambition and willingness to learn

• Excellent communication skills

• Highly organised and detail‑oriented

• Proactive and energetic

• Able to manage multiple tasks

Desirable

• Experience in operations, supply chain, customer service, or admin

• Understanding of order management or planning tools