Customer Relations Officer

About the Role

Our client is seeking a personable and professional Customer Relations Officer to join their team in Oxford . This role is vital for fostering positive relationships with customers and ensuring their needs are met effectively. You will be responsible for managing customer inquiries, resolving complaints, and gathering feedback to drive service improvements. This is an excellent opportunity to build a career in customer relations within a reputable organization, offering a stable, office-based position in the historic city of Oxford , Oxfordshire.

Key Responsibilities

• Act as the primary point of contact for customer inquiries and feedback.
• Resolve customer complaints and issues efficiently and courteously.
• Maintain detailed and accurate records of all customer interactions in the CRM system.
• Build rapport with customers and ensure a high level of satisfaction.
• Collaborate with internal teams to address customer concerns and improve service offerings.
• Identify trends in customer feedback and report them to management for strategic planning.

Requirements

• Previous experience in customer service, relations, or a similar client-facing role.
• Excellent communication, listening, and interpersonal skills.
• Proficiency with CRM software and standard office productivity tools.
• Strong problem-solving skills and the ability to handle difficult situations calmly.
• A proactive attitude and a commitment to exceptional customer care.
• Must be able to work from our Oxford office location.

Benefits

• Competitive annual salary.
• Full-time contract with excellent job security.
• Comprehensive training and professional development programs.
• Access to employee wellness resources and benefits.
• A supportive and collaborative team environment.