Customer Service Advisor - Retail

About the Role

Our client is looking for a personable and efficient Customer Service Advisor to join their retail team in Plymouth . You will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive shopping experience. This role is crucial for maintaining customer satisfaction and loyalty. You will work across various channels, including in-person at the store and potentially over the phone or via email. The ideal candidate is an excellent communicator with a genuine desire to help customers and a passion for the retail environment. This part-time role offers flexibility and a chance to be part of a supportive team.

Key Responsibilities

• Provide exceptional customer service , addressing inquiries and resolving complaints promptly.
• Process returns, exchanges, and other customer-related transactions efficiently.
• Assist customers in locating products and provide information on services and promotions.
• Maintain a thorough knowledge of store products and policies.
• Handle customer feedback and escalate issues to management when necessary.
• Contribute to a positive and welcoming store atmosphere.

Requirements

• Previous experience in a customer service or retail role is highly valued.
• Excellent communication and active listening skills.
• Strong problem-solving abilities and a patient demeanor.
• Ability to remain calm and professional under pressure.
• Basic computer literacy and experience with POS systems.
• Flexibility to work a variety of shifts, including weekends.

Benefits

• Competitive hourly rate.
• Employee discount on merchandise.
• Comprehensive training on products and service standards.
• Flexible working hours to support work-life balance.
• A friendly and customer-focused work environment.