Customer Service & Sales Support Specialist

Customer Service & Sales Support Specialist

Due to internal promotion and company growth, our client is looking for a proactive, customer-focused individual to join their team.

This is a varied role combining customer service, order processing and sales support with a focus on identifying opportunities to grow sales across their product portfolio.

• £25,000 to £27,000 (DOE)

• Based in Leatherhead

• 9am – 5:30pm (4pm finish on Friday)

Benefits

• 25 days holiday plus bank holidays

• Car parking

• Life Insurance after probationary period

• Healthcare after 3 years’ service

• Pension scheme

• Opportunities for career progression

Job Description

Customer Service

• Handle incoming calls, emails and customer enquiries, providing a professional, friendly and responsive service.

• Process customer orders accurately and efficiently, ensuring information is recorded correctly within the relevant systems.

• Manage and prioritise emails across individual and shared inboxes, ensuring enquiries are dealt with promptly.

• Maintain accurate customer records and ensure all relevant information is captured from calls, emails and other communications.

• Prioritise workload effectively, ensuring deadlines are met and customer requirements are handled efficiently.

• Undertake ad hoc projects and additional tasks as required, demonstrating flexibility and a willingness to support wider business objectives.

Sales Support & Lead Follow-Up

• Proactively identify opportunities to upsell and cross-sell products and services across their portfolio when dealing with customer enquiries and processing orders.

• Follow up on leads generated through marketing campaigns, engaging with prospective and existing customers to understand their requirements and identify potential sales opportunities.

• Work closely with Business Development Managers, sharing leads, customer insights and opportunities to support sales conversion.

• Recognise customer needs and confidently recommend relevant products or services where appropriate.

Person Specification

• Previous experience in a customer service role

• A friendly, articulate and professional manner, with confidence communicating over the telephone.

• Excellent written and verbal communication skills.

• A positive, proactive and motivated approach, with a genuine commitment to delivering excellent customer service.

• Strong organisational skills, excellent attention to detail and the ability to manage competing priorities.

• Good working knowledge of Microsoft Office, particularly Word and Excel.

• A flexible, hands-on approach and the willingness to get involved in a variety of tasks and projects.

Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice!

Please note that if you have not bee contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

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Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer