CUSTOMER SERVICE OFFICER (TOLLS)- PART TIME AM

• Employer: Liverpool City Region Combined Authority
• Salary: £15,027.74- £15,416.31 inclusive of Conditions allowance
• Contract: Contract
• Working Pattern: Part Time
• Hours: 20 hours per week.
• DBS Check: No
• Closing Date: 25/08/2026 at 23:59
• Reference: PL/26/

• Employer: Liverpool City Region Combined Authority
• Salary: £15,027.74- £15,416.31 inclusive of Conditions allowance
• Location: No 1 Mann Island
• Contract: Contract
• Working Pattern: Part Time
• Hours: 20 hours per week.
• DBS Check: No
• Closing Date: 25/08/2026 at 23:59
• Reference: PL/26/

About The Role

The part-time AM position works for 4 hours per day Monday to Friday, with start times between 07:00 - 10:00am.

The purpose of this role is to deliver a high standard of customer service to all users of the Mersey Tunnels.

The role involves working both in toll booths and on the plaza at the Queensway and Kingsway Tunnels, where responsibilities include classifying vehicles, processing payments, and providing guidance, information, and general assistance to customers.

Candidates must be self-motivated and possess experience in cash handling, along with a proven track record of front-line customer service in a public-facing, customer-focused environment. Strong communication and numerical skills are essential to ensure the delivery of high-quality service in line with the standards of the Liverpool City Region Combined Authority.

This role is fixed term until 31/03/2027.

About The Person

Putting customers at the heart of everything you do.

Anticipating and meeting customer needs and expectations through:

• The provision of information, guidance, and assistance to customers.
• Ensuring the smooth flow of traffic.
• Assisting customers wherever and whenever required.
• Assist Team Leader in configuration of lanes during times of customer demand.
• Assist Team Leader in provision of a safe route for emergency vehicles.

Working within the established procedures in respect of handling cash or cash equivalents including:

• Classification of all vehicles using attended lanes.
• Operation of concessionary schemes.
• Provision of change to customers if applicable.
• Ensuring security of cash.
• Checking notes for authenticity.
• Facilitating card payments.

Understanding And Meeting Health And Safety Duties And Responsibilities.

Operating in a safe way by:

• Complying with safe systems of work.
• Following health and safety instructions.
• Using PPE and other health and safety equipment.

Assist in the safe operation of the Mersey Tunnels by:

• Relaying messages to and from customers and Team Leader in relation to any hazards.
• Assisting the Team Leader in the event of emergencies/evacuations.

Having an appropriate level of knowledge of equality legislation and how it affects your service area.

Promoting equality and diversity by:

• Recognising and addressing the needs of different customers.
• Adapting your approach to meet the needs of different customers.
• Recognising, respecting, and valuing the diversity of your colleagues.

• Experience of working in a customer focused environment and the skills you have developed.
• Experience of cash handling and numerical proficiency.
• Experience of working in accordance with Health & Safety.

About The Organisation

The Liverpool City Region is world-famous for its history, culture and creativity. A place of firsts, it is the birthplace of modern railways, public health and international trade. Now, our economy is being transformed once again, changing the world through world-leading innovation in health and life sciences, digital and creative, and advanced manufacturing - growing an economy already worth £35 billion a year.

The Combined Authority plays a central role in catalysing this innovation-led economy. We are seizing the unique opportunity to use our devolved powers and funding to create wealth and prosperity for all our 1.6 million residents and the whole UK - investing in our economy, people, place, transport and digital infrastructure. Our vision is for the Liverpool City Region to be: The best place to grow up, grow a family, and grow a business - where no-one is left behind.

Staff Benefits

• Local Government Pension Scheme contributions between 5.5% and 12.5%
• Generous holiday entitlement of 29 days rising to 34 days after 5 years’ service, as well as bank holidays and the option to buy 10 additional days
• Free travel around Liverpool City Region with an All-Zone Metro card worth £1,450 per year plus All Zones Off Peak Trio ticket for your spouse or partner
• 24/7 access to Employee Assistance Programme for you and your family and Free counselling service
• Automatic enrolment to our Westfield Health Programme
• Corporate discounts at council-owned gyms
• Bike to Work Scheme
• Coaching, mentoring, apprenticeships, and professional qualifications including paid membership fees and even a £1k interest free learning loan for any non-job-related learning

Equality, Diversity & Inclusion

We offer a guaranteed interview scheme for candidates who have declared that they: have a disability, are from a Black, Asian or Minority Ethnic background, are care experienced (whether through foster care, residential care, supported living, kinship care, live-in care, home care or adoption), are a member of a reservist or have close family links to a member of the Armed Forces as we are under-represented by people from these communities.

To be considered under one of these schemes, you must indicate your eligibility in the relevant section of the application form. In addition, you must clearly demonstrate in your application how you meet the key essential criteria listed above.

Applications that do not include this evidence will not be considered under the guaranteed interview schemes.

The Liverpool City Region Combined Authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.

We actively promote diversity and inclusion. Please note that this role is unlikely to meet the eligibility requirements for sponsorship under the Skilled Worker route. We recommend that you assess your eligibility before applying for this position. Please visit

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