Customer Success Manager - Tech Solutions

About the Role

Our client is seeking a proactive and client-focused Customer Success Manager to support their diverse client base in Bristol and beyond. In this vital role, you will be responsible for ensuring clients achieve their desired outcomes while using our client's technology solutions. You will build strong relationships, provide strategic guidance, and act as a trusted advisor, driving adoption, retention, and expansion of services. This is an excellent opportunity for a motivated individual with a background in client relations and technology, to make a significant impact within a fast-growing company that prioritizes customer value and employee growth, offering significant autonomy in a remote setting.

Key Responsibilities

• Develop and maintain strong, long-term relationships with a portfolio of assigned clients.
• Onboard new clients, ensuring a smooth transition and successful implementation of solutions.
• Proactively monitor client health, identify risks, and implement strategies to mitigate churn.
• Conduct regular business reviews to understand client goals and demonstrate value.
• Educate clients on new features and best practices to maximize their use of the platform.
• Act as the primary point of contact for client escalations and advocacy within the company.

Requirements

• Proven experience in customer success , account management, or a related client-facing role within the tech industry.
• Excellent understanding of SaaS products and the value they deliver.
• Strong communication, presentation, and interpersonal skills.
• Ability to manage multiple client accounts simultaneously and prioritize effectively.
• A strategic mindset with a focus on client retention and growth.

Benefits

• Attractive base salary with uncapped commission potential.
• Remote work flexibility with occasional travel to client sites or team meetups.
• Comprehensive health, dental, and vision coverage.
• Generous professional development budget for training and conferences.
• A dynamic and innovative company culture focused on success.