Customer Support Agent

Customer Support Agent - Bournemouth - Up to £33,000 per annum

As a Customer Support Agent, you’ll be the trusted voice clients turn to when they need clear, reliable answers. Every query gets your full attention, and every solution helps build a lasting relationship.

As a Customer Support Agent, you will benefit from:

Structured training on specialist software, so you can grow real expertise A friendly, supportive team where people genuinely help each other Clear expectations and consistent processes Ongoing development and opportunities to progress The chance to shape service improvements and share your ideas As a Customer Support Agent, your responsibilities will include:

Managing inbound telephone and email queries, prioritising each one carefully Recording and tracking all queries accurately in the ticketing system Keeping customers updated on progress until every query is resolved Diagnosing and resolving technical and non-technical issues Working closely with colleagues and implementation consultants to find the right solution Contributing to help guides and the knowledge base for end users As a Customer Support Agent, your experience will include:

Experience in a customer support environment Experience supporting finance software Excellent verbal and written communication skills An organised, methodical and conscientious approach Strong interpersonal skills and a team-focused attitude Confident use of MS Office, including Excel If you’re looking for a Customer Support Agent role where you can build lasting client relationships and become a real expert in your field, this could be the next step for you. Apply today with an up-to-date CV or call Nina at Rubicon for more information.

While Rubicon uses AI to help speed up processes across the business, every application is reviewed by a human to ensure the right decision is made