Customer Support Specialist (Remote Options)

About the Role

Our client is looking for a proactive and customer-focused Customer Support Specialist to join their team in Leeds . This role is essential for providing comprehensive assistance to our valued customers, ensuring their needs are met promptly and effectively. While this position is primarily office-based, we offer some flexibility within the role's structure. You will be instrumental in resolving inquiries, guiding customers, and maintaining high satisfaction levels. Join us in a role where your contribution directly impacts customer experience and fosters strong brand loyalty, working within a dedicated support team environment.

Key Responsibilities

• Handle a high volume of inbound customer communications (phone, email, ticketing system).
• Investigate and resolve customer complaints, issues, and queries with professionalism.
• Provide detailed information about our client's products and services, ensuring customer understanding.
• Escalate unresolved issues to appropriate departments and follow up to ensure resolution.
• Maintain accurate and up-to-date customer records in the CRM.
• Contribute to building strong customer relationships through exceptional service delivery.

Requirements

• Previous experience in a customer support or client-facing role.
• Excellent communication, listening, and problem-solving skills.
• Proficiency with customer relationship management (CRM) software.
• Ability to work effectively both independently and as part of a team in our Leeds office.
• A strong commitment to providing outstanding customer service.
• High school diploma or equivalent; associate's degree is a plus.

Benefits

• Competitive starting salary.
• Health, dental, and vision insurance plans.
• Paid time off and company holidays.
• Opportunities for training and skill development.
• A positive and collaborative office environment.