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Customer Support Specialist

Posted by Placements24
aberdeen, scotland, AB10 1AA, United Kingdom
Full time
Hybrid
£25,000 - £25,000 Per Annum

Job Description

About the Role

Our client is seeking a dedicated and empathetic Customer Support Specialist to join their dynamic team in Aberdeen . This role is pivotal in ensuring customer satisfaction by providing timely and effective solutions to their inquiries and issues. You will be the first point of contact for many of our customers, playing a crucial role in shaping their overall experience and perception of the company. This is an excellent opportunity to develop your skills within a supportive environment, contributing directly to customer retention and loyalty through exceptional service delivery, and becoming an integral part of a company that values its people and their contributions to success.

Key Responsibilities

Respond promptly and professionally to customer inquiries via phone, email, and live chat.
Troubleshoot and resolve customer issues, providing clear and concise solutions.
Escalate complex problems to the appropriate departments for resolution while maintaining customer communication.
Maintain accurate records of customer interactions and transactions in the CRM system.
Identify and report trends in customer issues to contribute to service improvements.
Proactively engage with customers to ensure their needs are met and their satisfaction is high.

Requirements

Proven experience in a customer service or helpdesk role.
Excellent communication and interpersonal skills, with a patient and friendly demeanor.
Strong problem-solving abilities and attention to detail.
Proficiency in using CRM software and helpdesk ticketing systems.
Ability to multitask and manage time effectively in a fast-paced environment.
A genuine desire to help customers and provide outstanding support.

Benefits