Digital Experience and Gen AI Product Owner

Digital Experience and Gen AI Product Owner

Department: Business Services - Technology

Employment Type: Permanent

Location: London

Description

Technology is transforming the way professional services firms collaborate, share knowledge and deliver value to clients. We are looking for a Digital Workplace & Gen AI Product Owner to help drive the next phase of that journey.

This is an opportunity to extract maximum value for our users from the Microsoft 365 collaboration ecosystem and help define how Generative AI technologies are adopted across the business. Working at the intersection of technology, user experience and innovation, you will ensure colleagues can collaborate effectively, access knowledge seamlessly and leverage emerging AI capabilities in a secure, governed and practical way.

You'll play a key role in translating rapidly evolving Microsoft and AI technologies into meaningful business outcomes, partnering with stakeholders across legal teams, business services and technology functions to maximise adoption, productivity and value.

This is a unique opportunity to influence the future of digital work within a leading professional services environment.

You'll have the autonomy to shape product strategy, drive innovation and champion the adoption of next-generation workplace technologies, including Microsoft Copilot and other AI-powered productivity tools. The role offers significant visibility across the business and the chance to work closely with senior stakeholders on strategic initiatives that deliver measurable impact.

Key Responsibilities

• Own the functional roadmap for Microsoft 365 collaboration and productivity tools, ensuring alignment with business strategy and user needs.
• Lead the development and enhancement of digital workplace capabilities across SharePoint, Teams, OneDrive and the wider Microsoft 365 suite.
• Identify opportunities to leverage Generative AI technologies, including Microsoft Copilot, to improve productivity, collaboration and knowledge sharing.
• Evaluate emerging Microsoft and AI capabilities, making recommendations on adoption, governance and business value.
• Develop and maintain product backlogs, prioritising enhancements, adoption initiatives and governance improvements.
• Define and implement effective collaboration standards, information architecture and workspace governance frameworks.
• Partner with technology, compliance, security and business stakeholders to ensure solutions balance innovation with appropriate risk management.
• Work closely with change, training and communications teams to drive adoption and user engagement.
• Establish success metrics and monitor product performance, adoption levels, productivity gains and return on investment.
• Produce reporting, recommendations and business cases for technology leadership and governance forums.
• Act as a trusted advisor to stakeholders seeking to improve business processes through Microsoft 365 and AI-enabled solutions.

You'll create clear direction for the organisation's digital workplace strategy, helping colleagues embrace modern ways of working while ensuring technology remains secure, well-governed and aligned to business objectives.

Most importantly, you'll combine innovation with pragmatism, identifying opportunities where Microsoft 365 and AI can genuinely improve productivity, collaboration and user experience across the business.

Skills, Knowledge and Expertise

We're interested in professionals who combine strong digital workplace expertise with commercial awareness and a genuine passion for improving user experience.

You'll ideally bring:

• Strong knowledge of Microsoft 365 technologies, particularly SharePoint, Teams, OneDrive, Outlook, Word and PowerPoint.
• Experience owning or managing digital workplace, collaboration or productivity products within a professional services, regulated or enterprise environment.
• Experience developing product roadmaps, managing backlogs and driving continuous improvement initiatives.
• Understanding of Microsoft 365 governance, including permissions, lifecycle management, information architecture, retention and data protection principles.
• Experience translating technology capabilities into practical business solutions and adoption strategies.
• Strong stakeholder management skills with the ability to engage both technical and non-technical audiences.
• Experience producing business cases, recommendations and reports for senior leadership teams.
• Familiarity with Generative AI technologies, including Microsoft Copilot, Copilot Chat, AI agents or similar productivity tools would be highly advantageous.
• Experience within legal services or another regulated professional services environment would be beneficial.

Additional Information

As a Disability Confident Scheme employer, we’re committed to providing an inclusive and accessible recruitment process. If you need any reasonable adjustments at any stage (including the application, assessment or interview process), please contact in confidence with the vacancy reference in the subject line, and we’ll be happy to help.

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