E-commerce Operations Specialist

About the Role

Our client is seeking a meticulous and proactive E-commerce Operations Specialist to join their team in Stoke-on-Trent . This role is crucial for ensuring the smooth and efficient day-to-day running of our online store. You will be involved in various aspects of e-commerce operations, including inventory management, order fulfillment coordination, and customer service oversight. This hybrid position offers the flexibility to work both from the office and remotely, ensuring efficient operations while maintaining team collaboration. The ideal candidate is highly organized and possesses a keen eye for detail.

Key Responsibilities

• Oversee inventory levels, ensuring accuracy and implementing strategies to prevent stockouts or overstocking.
• Coordinate with third-party logistics (3PL) providers to ensure timely and accurate order fulfillment.
• Monitor website performance and identify any technical issues impacting the customer experience.
• Process and manage customer orders, returns, and exchanges efficiently.
• Assist in optimizing shipping processes and costs to improve profitability.
• Provide support for customer inquiries related to orders, shipping, and product availability.

Requirements

• Previous experience in e-commerce operations, logistics, or supply chain management.
• Proficiency with e-commerce platforms (e.g., Shopify, Magento) and inventory management systems.
• Strong organizational and time-management skills.
• Excellent problem-solving abilities and a proactive approach.
• Familiarity with customer service best practices.
• Ability to adapt to changing priorities in a fast-paced environment.

Benefits

• Competitive salary and benefits package.
• Hybrid working model providing flexibility.
• Opportunities for training and career advancement within operations.
• A collaborative team environment focused on efficiency.
• Contributing to the operational success of a growing e-commerce business.