Full-time Hotel Front Desk Agent

About the Role

Our client is seeking a friendly and professional Hotel Front Desk Agent to be the first point of contact for guests at their busy hotel in Sunderland . You will be responsible for providing outstanding customer service, managing check-ins and check-outs, and assisting guests with inquiries and requests to ensure a memorable stay. This role requires excellent communication skills, attention to detail, and a genuine desire to provide a welcoming experience for all visitors. If you have a passion for hospitality and enjoy interacting with people, this is the perfect opportunity for you.

Key Responsibilities

• Greet guests warmly and professionally upon arrival and departure.
• Efficiently manage check-in and check-out processes using the hotel's Property Management System (PMS).
• Handle guest inquiries, provide information about hotel services, local attractions, and directions.
• Process payments, post charges, and balance cash and credit card transactions accurately.
• Respond to guest requests and resolve complaints promptly and courteously.
• Maintain a tidy and organized front desk area.

Requirements

• Previous experience in a customer service or front desk role, preferably in the hotel industry.
• Proficiency with PMS software and general computer skills.
• Excellent verbal and written communication abilities.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• A positive attitude and a commitment to providing exceptional guest service.

Benefits

• Competitive salary and potential for overtime pay.
• Comprehensive training program.
• Uniform provided.
• Employee discounts on hotel stays and dining.
• A supportive and friendly team environment.