Global Incident Lead: Crisis Management & Coordination

Vallum Associates Limited in Sheffield is seeking a Major Incident Manager on a contract basis to oversee critical incidents and coordinate global response teams. You will drive rapid diagnosis and remediation, ensuring accurate incident logging in JIRA and ServiceNow, and deliver executive reporting during crisis events.

The role requires strong collaboration with QA and Test teams to validate fixes prior to release and to manage communications with stakeholders during high-pressure incidents.

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