Graduate IT Support Technician

About the Role

Our client is looking for an enthusiastic Graduate IT Support Technician to join their expanding IT department in Wolverhampton . This is an ideal role for a recent graduate with a passion for technology and a desire to provide excellent technical support. You will be responsible for diagnosing and resolving hardware, software, and network issues, ensuring smooth IT operations for the company. Join a supportive team where you can develop your IT skills, gain certifications, and contribute to maintaining a robust and efficient technology infrastructure.

Key Responsibilities

• Provide first-line technical support to end-users via phone, email, and in-person.
• Diagnose and resolve hardware, software, and network-related incidents and service requests.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Manage user accounts and permissions within Active Directory.
• Document technical solutions and create user guides.

Requirements

• A degree in Computer Science, IT, or a related technical field, or equivalent experience.
• Basic knowledge of operating systems (Windows, macOS) and common software applications.
• Understanding of computer hardware, networking principles, and IT support best practices.
• Strong troubleshooting and problem-solving abilities.
• Excellent customer service and communication skills.

Benefits

• Competitive entry-level salary.
• Extensive training and support for IT certifications.
• Opportunities for career progression within the IT field.
• Exposure to various IT technologies and systems in Wolverhampton .
• A dynamic and supportive IT team environment.