Graduate Technical Support Specialist

About the Role

Our client is looking for a technically adept and customer-focused Graduate Technical Support Specialist to join their team in Wolverhampton . In this role, you will be the first point of contact for customers experiencing technical issues with our client's products and services. You will diagnose problems, provide timely and effective solutions, and ensure a high level of customer satisfaction. This is an excellent opportunity for a recent graduate to develop their IT troubleshooting skills, enhance their communication abilities, and gain valuable experience in a critical support function. You will work within a dedicated support team committed to resolving customer queries efficiently.

Key Responsibilities

• Provide first-line technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot hardware, software, and network issues for end-users.
• Escalate complex technical problems to senior support staff or relevant departments when necessary.
• Document all customer interactions, issues, and resolutions accurately in the support ticketing system.
• Guide customers through step-by-step solutions and provide clear explanations.
• Contribute to the knowledge base by creating and updating support articles and FAQs.

Requirements

• A degree in Information Technology, Computer Science, or a related technical field.
• Solid understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
• Excellent problem-solving and diagnostic skills.
• Strong communication and interpersonal skills with a customer-centric approach.
• Ability to work efficiently under pressure and manage multiple support tickets simultaneously in Wolverhampton .
• A patient and helpful demeanor when assisting users of varying technical abilities.

Benefits

• Competitive starting salary with potential for overtime and bonuses.
• Comprehensive training on products and support tools.
• Opportunities for career advancement within the technical support or IT departments.
• Health, dental, and vision insurance.
• A collaborative team environment focused on problem-solving and customer satisfaction.