Head of Fitness Operations

About the Role

Our client is seeking a dynamic and results-oriented Head of Fitness Operations to oversee their fitness facilities and programs in the Birmingham area. This role is crucial for ensuring the delivery of exceptional fitness experiences and operational efficiency across multiple sites. You will lead a team of fitness professionals, drive membership growth, and maintain the highest standards of service and safety. This hybrid role offers the opportunity to balance strategic planning from home with hands-on leadership at the facilities, contributing to a thriving fitness community and a company committed to health and well-being.

Key Responsibilities

• Oversee the day-to-day operations of all fitness centres, ensuring smooth and efficient service delivery.
• Develop and implement fitness strategies, programs, and class schedules to meet member needs and market demands.
• Lead, motivate, and manage a team of fitness instructors, personal trainers, and support staff.
• Drive membership sales and retention initiatives, ensuring targets are met or exceeded.
• Maintain high standards of facility maintenance, cleanliness, and safety compliance.
• Manage operational budgets, control costs, and identify opportunities for revenue generation within the fitness sector .

Requirements

• Proven experience in managing fitness operations or a similar role within the Leisure & Sports industry.
• Strong leadership and team management skills, with the ability to inspire and develop staff.
• Excellent understanding of fitness programming, industry trends, and health and safety regulations.
• Demonstrated success in membership sales, retention, and customer service.
• Experience in budget management and financial reporting.
• Relevant fitness certifications and a passion for promoting health and wellness in Birmingham .

Benefits

• Competitive salary and performance-based incentives.
• Hybrid working model offering flexibility between office and remote work.
• Opportunities for professional development and career advancement within the company.
• Access to state-of-the-art fitness facilities.
• Comprehensive benefits package including health insurance.