Head of ITIL Service Management & Governance

Aristocrat invites applications for an Associate Director ITIL Service Management to shape and lead our ITIL-aligned service management for our B2B customers in the UK. This role is central to delivering reliable, commercially effective services with a culture of innovation and collaboration.

You will build governance, define processes, improve incident, change, problem and service reporting, and mentor a high-performing ITSM team while partnering with senior business and technology stakeholders.

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