Helpdesk Support Analyst

About the Role

Our client is seeking a skilled and proactive Helpdesk Support Analyst to join their dynamic team in Reading . This hybrid role involves providing essential technical support to internal staff, resolving IT issues, and ensuring the smooth operation of our technological infrastructure. You will be crucial in maintaining productivity by offering timely assistance and solutions. This position offers a rewarding career path with opportunities for professional growth and development, within a collaborative and forward-thinking company located in the thriving business hub of Reading .

Key Responsibilities

• Provide first and second-line technical support to end-users via phone, email, and remote access tools.
• Diagnose and resolve hardware, software, and network issues in a timely and efficient manner.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Manage user accounts, permissions, and access controls within the IT environment.
• Maintain accurate records of IT support requests and resolutions in the ticketing system.
• Assist with IT asset management and inventory tracking.

Requirements

• Proven experience as a Helpdesk Support Analyst or similar IT support role.
• Strong knowledge of Windows operating systems, Microsoft Office Suite, and common business applications.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP) and troubleshooting.
• Experience with remote support tools and IT ticketing systems.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and collaboratively, adhering to hybrid work requirements in Reading .

Benefits

• Competitive salary with potential for performance-based bonuses.
• Hybrid working arrangement offering flexibility.
• Comprehensive health insurance and pension plan.
• Opportunities for IT certifications and professional development.
• A supportive team environment with access to modern technology.