Helpdesk Support Technician

About the Role

Our client is seeking a proactive and technically adept Helpdesk Support Technician to join their team in Bristol . You will be responsible for providing first and second-line technical support to internal staff and external customers, ensuring the smooth operation of IT systems. This hybrid role allows for a balance between working from the office and remotely, offering flexibility while maintaining essential team collaboration. If you possess strong troubleshooting skills and a passion for resolving IT issues, this is an excellent opportunity to contribute to a forward-thinking organization.

Key Responsibilities

• Respond to IT support requests via ticketing system, phone, and email.
• Diagnose and resolve hardware, software, and network issues for end-users.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Assist with user account management, including creation, modification, and deletion.
• Provide guidance on IT best practices and support for remote work setups.

Requirements

• Proven experience in an IT helpdesk support role.
• Strong knowledge of Windows operating systems, Microsoft Office Suite, and common business applications.
• Familiarity with network troubleshooting and remote access technologies.
• Excellent problem-solving and diagnostic skills.
• Good communication skills suitable for a hybrid work environment.

Benefits

• Competitive salary with performance-related pay.
• Comprehensive health, dental, and vision insurance.
• Generous holiday allowance and potential for remote work days.
• Opportunities for further IT certifications and training.
• Work within a dynamic team environment in Bristol with hybrid flexibility.