Helpdesk Support Technician

About the Role

Our client is seeking a detail-oriented and proactive Helpdesk Support Technician to join their IT support team in Stoke-on-Trent . You will be responsible for providing first-line technical support to employees, resolving hardware, software, and network issues to ensure minimal disruption to business operations. This role is crucial for maintaining the technological infrastructure and productivity of the workforce. Join a supportive team in Stoke-on-Trent dedicated to efficient problem-solving and maintaining a high standard of IT service.

Key Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to requests for technical assistance in a timely and professional manner.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Troubleshoot and resolve technical problems, documenting solutions in a knowledge base.
• Manage and maintain IT support tickets, prioritizing urgent issues.
• Assist with user account management and access permissions.

Requirements

• Proven experience as a Helpdesk Technician or in a similar IT support role.
• Strong knowledge of computer hardware, operating systems, and common software applications.
• Experience with network troubleshooting and support.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills to effectively assist users.
• High school diploma or equivalent; relevant IT certifications are a plus.

Benefits

• Competitive salary and opportunities for technical training.
• On-site role located conveniently in Stoke-on-Trent .
• Comprehensive benefits package including health insurance.
• Access to the latest technology and tools.
• A collaborative IT department environment with growth opportunities.