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Helpdesk Technician
- edinburgh, scotland, EH1 1EN, United Kingdom
- Permanent·On-site
- Full time
- £26,000 - £26,000 Per Annum
Job Description
About the Role
Our client is seeking a diligent Helpdesk Technician to provide essential IT support to their team in Edinburgh, Scotland, UK . This on-site role is crucial for ensuring the smooth operation of our IT infrastructure, supporting employees with their technical queries and hardware issues. You will be the first line of defence against technical disruptions, ensuring productivity is maintained across the organization. This position offers a fantastic opportunity to gain broad experience in IT support within a supportive and collaborative office environment located in the historic city of Edinburgh , contributing directly to the efficiency of our operations.
Key Responsibilities
- Respond to and resolve IT support requests via ticketing system, phone, and in person.
- Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
- Perform timely hardware and software upgrades and routine maintenance.
- Diagnose and troubleshoot technical hardware and software issues, escalating complex problems when necessary.
- Provide basic training and support to end-users on software applications and IT procedures.
- Maintain accurate IT inventory and documentation.
Requirements
- Proven experience in an IT support or helpdesk role.
- Solid technical knowledge of operating systems, hardware, software, and network troubleshooting.
- Familiarity with IT support ticketing systems.
- Excellent problem-solving and communication skills, with the ability to explain technical concepts to non-technical users.
- Ability to work independently and as part of a team in an office-based setting in Edinburgh .
- Relevant IT certifications (e.g., CompTIA A+) are a plus.
Benefits
- Starting salary of 26000 per year.
- Full-time, on-site position in a convenient Edinburgh location.
- Comprehensive training and opportunities for IT skill development.
- Employee assistance program and other company benefits.
- A friendly and professional working atmosphere within a supportive team.